Refund Policy
You are charged strictly for work delivered rather than work attempted meaning a failed generation automatically costs nothing and a partial run costs proportionally less while this policy explains the rest.
Failed generations are never charged
If a generation fails, credits are never charged. The charge happens only after a finished output is saved to your account, and it is applied atomically at the database level, so a run that does not complete cannot cost you anything.
Short or partial results cost less
If a set comes back short, because some pages could not be processed or because the lecture did not contain enough distinct testable points for the number of questions you asked for, the charge is reduced in proportion to what was actually delivered. This is automatic and needs no request from you.
Credits used for successful generations
Credits deducted for a completed generation are non-refundable. Once an output has been saved to your account the associated credits cannot be returned.
Server-side errors
If credits were incorrectly charged due to a confirmed server error on our side, contact support within 7 days with your account email and the affected generation. We will review and issue a manual credit correction if warranted.
Purchased credit packs
Credits never expire. Purchased credit packs are non-refundable once any generation has been performed on the account. If you purchased a pack and have not used any credits yet, contact support within 48 hours of purchase and we will review your request.
Policy changes and contact
This refund policy may be updated with at least 14 days notice before changes take effect, and the current version always applies at the time of purchase. For refund or billing questions email support@recallengine.app with your account email and a description of your issue.